Jul 28 2009
A Car Buying Rant or FedEx Sucks
BigShoes hasn’t had a rant in a long while so I’m going to rant away. I should actually call this post FedEx Sucks since I actually found that out of all the hassles of car buying, expecting that FedEx could find a residential house on a major road is plain and simple expecting too much.
Car buying was a breeze, especially since 90 percent of the time was my husband sending emails to dealerships asking for quotes on what he specifically wanted. About 8 percent was spent on blowing off dealers who weren’t interested in giving you a quote on what you asked for as much as they were interested in strong arming you to visit their dealership or in having you tell them what you wanted to spend. Look my husband and I want to spend $0, what do you think about that?
Wake up salesmen, it is the internet age. Give the people what they want or they will not bother with you. Don’t waste my husband’s time; don’t call incessantly without giving us a quote and don’t try to find out what we can afford so you can sell us more than what we asked for.
Well car buying would have gone smoothly in the last two percent of the process if not for FedEx. One percent was spent visiting one dealership and picking and buying the car without the hassle of visiting the ten or more places my husband asked for a quote on. The last percent of purchasing a car was waiting for FedEx to send the title for the car we were trading in that we immediately paid off days before our purchase.
Imagine our surprise when we were told FedEx claimed our address was incorrect. I’ve been living at my address long enough to know what my address is. Imagine even greater surprise when the company informed our bank that they wouldn’t send out the title regular mail because FedEx returned it to them as an incorrect address. So FedEx is the be all and end all of what constitutes a valid address? Insert many expletives at this point.
What can I say, FedEx sucks. It wasn’t even a month prior that they were trying to find the same address to deliver a dang part for the car we had to get rid of. The part was late and there were some cryptic messages for the driver regarding the address taped to the box. Obviously it wasn’t incorrect then and someone finally was successful in delivering that package although they weren’t clear on what the problem was finding us.
As someone with extensive knowledge in direct mail it seems to me an address is incorrect if you bring it to the house and someone says “sorry, you have the wrong address.” Duh. I called and angrily complained with them about their service. Don’t they ask neighbors if they can’t find a place? Why don’t they call when they are looking for your address? I used to work for a company that used FedEx and I know we had to always have a phone number on the form. PLEASE it is not for decoration.
Imagine my surprise when I searched FedEx sucks online. Yes, they are that bad. Search FedEx and incorrect address and you will fall over laughing. If there are that many incorrect address complaints there is something seriously wrong with your freaking service. I like the stories where people at home get nobody home for delivery notices and then there is no further attempt and all of a sudden it is an incorrect address. How convenient.
FedEx actually needs a new return message that says undeliverable due to “incompetent service”. They can add a number for how incompetent they believe they are on a scale from one to ten, trust me, you’re a ten if you can’t find the nearest FedEx hub to return a package to.
But all that aside, the company who is holding the title to my car, their policy not to send something via mail because FedEx sucks is beyond comprehension. It is the most asinine thing I’ve ever heard of.
Luckily our bank didn’t charge us for the FedEx service that we never received, however the dealership was probably out of money since they had to try to get the title from the DMV.
My message to all readers, boycott any service provider that sucks. I’ve told FedEx I will ask every business I purchase from if they use FedEx. If they do I will not do business with them. There would be no point because they can’t find my house, even though it is on Google maps and the USPS has assigned me a zip 4 and everything. Here is one blogger who won’t be complaining when they raise the price of stamps. At least the post office knows where I live.















